Återbetalningspolicy

Vi har 90 dagars returrätt, vilket innebär att du har 90 dagar efter att du tagit emot varan på dig att begära en retur.

För att kunna returnera måste varan vara i samma skick som när du tog emot den: oanvänd och oburen, med etiketter och i sin originalförpackning. Du behöver även kvittot eller ett inköpsbevis.

För att påbörja en retur kan du kontakta oss på sales@toplas.co.uk

Om din retur godkänns skickar vi dig en returetikett samt instruktioner om hur och vart du skickar ditt paket. Varor som returneras utan att först ha begärts retur tas inte emot.

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@toplash.com to request a return authorization number (RMA).
  2. Pack the product in its original packaging along with the RMA number and include a copy of the original invoice.
  3. Ship the package to the address provided by our customer service team.

Please note that the product must be returned in its original condition and packaging, and the shipping cost for the return will be the responsibility of the customer. We recommend using a trackable shipping method to ensure that the package is delivered to us.

Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase, and we will notify you via email once the refund has been processed.

 

If you receive a defective or damaged product, please contact our customer service team immediately, and we will be happy to assist you.

 

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at sales@toplash.com. We are committed to providing the best customer service and will do our best to resolve any issues in a timely and efficient manner.

Thank you for choosing Toplash Cosmetics.